How Pest Control Companies can Automate Sales and Services to Grow Faster

Every Pest Control Company has their different kinds of advantages, and they have many reasons to be confident in their business. The main key to automate their processes is by implementing a new generation of technologies for their business. For example implement a powerful CRM, with real time tracking and communication, intelligent routing, chat bot on the website, insightful reports, backend offices, automated recruitment, employee training, and last but not least a proper marketing strategy.

Chabot in automation

If you want to create an impression on your customer, you must be very conscious about that, the UI of the website does matter so much to customers, a clean website with important details and facts put together can generate many leads, also putting Chabot on your website, which can answer common question asked by customers will help a lot and it will works 24*7. If there is any question that can’t be answered by the Chabot, there should be an option to put the customer's query with their details, so those can be answered either via email or via phone. 40% of customers don’t care much whether they are getting help from a Chabot or human as long as they are getting the help they need. Chabot can cut the cost of customer support up to 30% and it can save response times by answering up to 80% of routine questions. By 2021 85% customer interaction will be handled by catboats. Consumers are the most important for the business and creating a better relationship with them is the business goal.

CRM automation

Every business has their own needs, but when it comes to pest control business it requires a customer database with customer’s contact and communication information. The more info you have the better you can answer their concern and help them with their problems, the more you give the more positive experience, the more successful your business will be. With cloud based technology your customer’s information will be safe and secured, and you’ll be able to access the information faster. The sales team for your company will have access to that data so they will know the problem and they can offer the best solution, so they can help any customer at any time regarding their issue. With a CRM it will be easier to automate all the manual needs of filling information. You’ll create reports automatically, now with this process your employees can look after other essentials tasks. The CRM market is growing every day and it is expected that by 2025 it will reach $80 billion in revenues.

Benefits of CRM in sales

Real time tracking / GPS tracking software

GPS tracking software will help businesses by tracking the location of employees or tasks, customers can use this software through their application, to track their service. This tracking software will give you the site of your field management, and will boost your overall efficiency and productivity. By implementing a real time tracking system you can increase the service calls per day upto 23%. Also with the live tracking, it will be a lot easier for fleet managers to track down the service car drivers if needed and we'll be able to manage driving efficiency.

Application

In these digital times, consumers always look for a good application for their daily needs, and pest control companies can build an application from where customers will be able to post their problems with pictures and get the proper help they need. They will also be able to post their reviews and rate their services from the customer app. The company will have the benefit of real time reviews of their employees efficiency. Chabot implementation, for answering common queries from the customer will also be available. By using these features it will be easy for companies to store their customers data. With this application they will be able to make the transactions payable via check or CC. Customers will have the option to book their appointments ahead of time, which will automatically be updated to the CRM and notifications will be emailed out to the concert person. This process will completely eliminate the manual processes still affecting your staff day to day task. This application's insightful reports will be created and designed for your needs.

If you already have a proper website, you can put the case studies of your previous work in the pest control systems, the reviews and testimonies will help attract more customers. It will help build a good relationship with customers, you’ll earn the trust and credibility of all your customers and potential customers. This process will automate your service, increase your customer support and earn many more customers.