How to Choose Right Delivery Management Software Solutions for Businesses in 2023

Cross-border shipping offers a fantastic opportunity to take your business into new markets. The number of consumers who are using their spending power to buy internationally is constantly increasing. According to a recent study by UPS, 83% of shoppers in Canada have bought from eCommerce stores in other countries over one year, 81% of shoppers - in Brazil, and 78% - in Mexico. In the USA, nearly half (47%) of all shoppers had purchased from stores outside of their country.

Customers’ shopping behaviors have changed a lot towards international online shopping. Most of us are experiencing it, especially when the availability of goods in our home country is limited or a particular hot offer is not available. Still, the key factors are cost and time.

Cross-border sales have gained momentum over the last years due to numerous eCommerce websites making international purchasing more accessible. Furthermore, the buy now, pay later (BNPL) trend shows no signs of slowing down also.

It mostly deals and helps with supply chain management and the efficient flow of products in compliance with international legal and tax regulations.

Another reason why more consumers are buying products online is that there is a guarantee that shipping is smooth and fast, while the goods can be tracked in real-time thanks to the wonders of technology.

There are four main forms of logistic transportation and shipments:

• Road
• Rail
• Maritime
• Air

Each of them has a significant impact on the delivery process. For example, inland transporters often provide inventory management services through their own warehouses in the global supply chain.

A lot depends also on the type of product: can it get spoiled? Is it difficult to store or pack? Such information is necessary to choose the right transportation mode, estimate the price, secure the shipment, and deliver it internationally.

How to improve delivery management?

Efficient delivery management involves automation of tasks, minimizing human errors, improving the processes in customer service, and streamlining warehouse and delivery operations.

By automating the chain of delivery processes through software solutions, companies can improve order fulfillment efficiency, ensure customer satisfaction, and increase productivity, automate tasks that are manual and repetitive – thus, saving time and money.

Such software also helps implement paperless delivery transactions and significantly reduces carbon footprint.

What are some of the benefits of working with a shipping software solution provider?

A smart software solution for shipping companies and individual warehouses enables businesses to save time, effort, and money on their most crucial process - shipping. Apart from it, they are offered the following benefits:

• Delivery profitability
• Route efficiency
• Improved delivery times
• Improved customer experience
• Faster returns
• A better organized last mile delivery
• Helps new online businesses grow

Which features to look for?

The following are some of the capacities of the software you should look for:

Dispatch management

This means it should be able to automate dispatch, delivery, and tracking.

Routing

How to make your workforce become more productive? Provide them with powerful GPS-based routing tools within a single software.

GPS tracking

This feature allows you to take full control over the delivery process and its status, and know about work updates and progress.

Delivery record management

So that you can keep all records in one place.

Admin panel

This feature enables you to manage all your employees from a single dashboard.

Mobile app for drivers

Drivers need to be guided. And a well-structured mobile app can add much convenience and clearance to their daily operations.

Notification for customers

It’s a good idea to send important notifications to your customers: from dispatch to delivery, based on notification settings.

Options for customization

In today’s world, customization and personalization is crucial to successfully delivering any kind of service.

Wrapping up

As compared to local distribution that often involves warehouses and high initial investment, cross-border shipping gives more savings to businesses.

Disruptive technologies and the growing population of online sales have drastically changed the way customers behave (their demand patterns, consumer expectations, delivery turnaround time) and the way brands process order fulfillment. The key to improving customer retention and boosting the profitability of your sales is to automate core delivery processes.

By determining the fastest yet safest routes for delivery, ensuring real-time visibility of fleet movement, and enhancing customer communication with timely updates on delivery progress, companies can make the delivery process highly effective. Integrating new technologies with existing logistics helps to mitigate risks, achieve more effective operations, and manage costs.

Delivery management software helps to achieve maximum on-time deliveries. It facilitates efficient route planning with GPS control and fleet management and allows enterprises with end-to-end visibility and better management of orders. It is also the easiest way to automate repetitive processes.

Delivery management software helps in streamlining supply chain operations.

For free consultation about delivery management software click here.

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